Refund Policy

Overview

At Doorza, we strive to provide the best service possible to our users. However, we understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued for Doorza services and products.

Subscription Services

Monthly Subscriptions

• Cancellation: You may cancel your monthly subscription at any time. The cancellation will take effect at the end of the current billing cycle.
• Refunds: Monthly subscription fees are non-refundable. Once your subscription is billed, you will not be eligible for a refund for that billing cycle.

Annual Subscriptions

• Cancellation: You may cancel your annual subscription at any time. The cancellation will take effect at the end of the current annual billing cycle.
• Refunds: Annual subscription fees are non-refundable. Once your subscription is billed, you will not be eligible for a refund for that billing cycle.

Exceptional Circumstances

In certain exceptional circumstances, we may consider issuing a refund on a case-by-case basis. These include but are not limited to:

• Service Disruptions: If Doorza experiences prolonged service outages or disruptions, you may be eligible for a partial refund.
• Billing Errors: If there has been an error in billing, such as being charged more than the advertised rate, you may be eligible for a refund of the excess amount.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our support team at [email protected] with your account details and the reason for your refund request.
2. Investigation: Our support team will review your request and may contact you for additional information. We will then notify you of the outcome of your refund request.

Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the effective date. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

• Email: [email protected]
• Address: 512 Delaware Street, Kansas City MO 64105

Thank you for choosing Doorza. We look forward to helping you manage your properties efficiently and effectively.